ParcelMate
Send the easy way, every day. Easily check the status of your parcel and if you need assistance please call 1300 711 720.
Send the easy way, every day. Easily check the status of your parcel and if you need assistance please call 1300 711 720.
Convenient sending has finally arrived. With 7-Eleven ParcelMate, you can send parcels anytime within Australia. Send from store-to-door for any occasion, even on weekends and holidays. All from your nearest participating 7-Eleven store.
Send store-to-door
Send when it suits
Easy self-serve digital screens
ParcelMate is competitively priced and because our boxes and satchels come with a flat rate, you're not charged on weight. If it fits we send it! For best value, take advantage of our ParcelMate's Rates where you send a parcel to the recipient's nearest participating 7-Eleven store for them to collect.
It's super easy, let us show you how.
For assistance contact our helpdesk on 1300 711 720
Head to the ParcelMate packaging bay and tap anywhere on the tablet screen to start sending your parcel. Here you will be able to complete the entire process, including payment - so no need to go to the counter!
Once you have completed payment a label will print which contains all of your delivery information and you will need to affix this to your parcel that is packaged in a 7-Eleven ParcelMate satchel or box. Then you simply head to the 7-Eleven ParcelMate locker to lodge it.
A few handy tips:
1. You will need to enter your details (as the sender) and the recipient’s details to complete the process, so don’t forget to bring the information with you
2. Payment must be electronic (we accept credit card, debit card, Apple pay, or Google pay, but not cash)
3. After payment, you will receive an email containing your invoice and parcel tracking number. Please keep this for your records and in case you want to track delivery
Our indicative Standard delivery timeframe is within 2-7 business days for all locations except where a parcel is being sent from or to non-capital cities within WA, Northern Territory, Tasmania, or North Queensland. In these instances, the indicative delivery time is up to 13 business days.
The delivery timeframes for Express delivery of parcels lodged in a parcel locker before 12pm on a business day are, the next business day if sent to and from Australian capital cities, and within 3 business days if sent to or from any other locations, except remote locations, which may be up to 10 business days.
Our Standard delivery timeframe is an indicative guide only, we do not offer guaranteed Standard delivery transit times. See clause 10 of our full Terms of Use for service conditions, service exclusions and the list of capital cities and remote locations.